Retail Business Operations Manager

Retail Business Operations Manager at Wilcox + Flegel

We are seeking a Retail Business Operations Manager to join our Wilcox + Flegel team. As the Retail Business Operations Manager, you will play a key role in overseeing the operational aspects of our retail business, Flyways. Your responsibilities will include optimizing convenience store operations, managing inventory, and ensuring a seamless customer experience. If you have a passion for retail operations and a drive for excellence, we want to hear from you!

We offer an industry-leading benefits package that includes the following:
Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

401(k) with a generous company match

120 Hours Paid Vacation Time
7 Paid Holidays

Working Holiday Pay

Volunteer Employee Program

Employee Fuel Discount Account

Profit Sharing Program

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Additional PTO - Bereavement and Jury Duty

Position Summary:

The Retail Business Operations Manager is a key leader of the Retail Leadership Team. This position is responsible for developing and implementing strategies and programs that will enable and ensure highly successful management and growth of our locations. This position will partner very closely with the Director of Retail Operations, the District Managers and the General Managers. This leader drives consistent execution, profitable growth, strong team culture, and exceptional customer experience across a fast-growing retail network. Responsible to role model our Core Values at all times.

Essential Position Functions and Responsibilities:

• Builds, leads, develops and manages a high performing Retail Business Operations Team, ensuring each team member delivers a high level of service and results, aligned with the organization’s mission, vision, values, and strategic goals.

• Champions the implementation of Entrepreneurial Operating System (EOS) within area of responsibility, as well as competency growth and development of direct reports in implementing and utilizing EOS.

• Designs and executes operational strategies, programs and procedures that optimize store performance, drive profitability, and deliver outstanding customer experience across all retail locations.

• Coaches and mentors General Managers to strengthen execution, leadership capability, and customer experience.

• Leads key operational retail initiatives and strategic projects, including new market opportunities, acquisitions, and brand expansion.

• Conducts regular store visits to assess store conditions and opportunities, provides ideas, coaching and feedback to location leadership and District Managers.

• Leads and manages store fuel and in-store retail pricing strategies to maximize volume, margin, and competitiveness.

• Manages price book, and oversees price book accuracy, category performance, and merchandising standards to increase sales and inventory turns.

• Develops and leverages KPIs to measure success, analyze trends, and translates, analyzes and communicates data to develop deliberate action plans and drive improvement.

• Works with the team to prioritize, research and recommend solutions and action plans in support of the team and organizational goals for optimization and utilization of retail and POS technology.

• Project Manager on implementation of retail back office system and ERP. Super-user and trainer/ advisor to Retail Team.

• Manages rebate programs.

• Builds and maintains positive, effective relationships with suppliers and vendors to ensure timely and cost-efficient delivery of goods and services to the Retail Division Operations.

• Manages Loyalty Rewards platforms, promotions, campaigns, and loyalty reporting.

• Develops and implements marketing initiatives to drive customer traffic, increase sales and profitability and increase customer loyalty.

• Keeps abreast with the latest industry trends and developments and competitive activity to identify opportunities for growth and improvement in sales, loyalty, profitability and retention/engagement of managers and team members.

• Other duties as assigned by Manager.

Critical Core Competencies and Skills:

• Excellent interpersonal skills as well as verbal and written communication skill.

• Strong leadership and managerial skills.

• Must be highly organized with strong ability to prioritize effectively, including appropriate delegation and follow-up.

• Able to assess competing demands and determine appropriate direction.

• Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient.

• Extensive experience and knowledge of convenience store operations, including profitable sales growth, merchandising and customer service/satisfaction and loyalty.

• Thorough understanding of Retail operations, methods and best practices, as well as applicable policies and federal, state, and local laws and regulations.

• Experience developing and effectively managing budgets.

• Experience performing in a complex, rapidly changing work environment. Solid understanding of business goals and development of aligned approaches to enable and support talent achievement of same.

• Knowledge of metrics, KPIs and business acumen to understand challenges and opportunities for  business segment.

• Proven ability to develop and optimize highly collaborative relationships with managers and team members across the company.

• Proven ability to comprehend, interpret, recommend and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Results-oriented.

• Strong problem solving and creative solutioning skills.

• Strong analysis, judgement and decision making.

• Ability to support 24/7 as needed.

• Ability to travel as needed, including overnight travel.

Minimum Education and Experience:

• Bachelor’s degree in Business or related field with at least 10+ years’ experience in convenience store operations and leadership or equivalent combination of education and experience.

Preferred Education and Experience:

• Master’s degree in applicable field plus at least 5+ years’ experience as a senior manager in the convenience store industry with a proven record of success or equivalent combination of education and experience.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• Current driver’s license in order to travel between sites.

Equipment and Software Requirements:

• Highly proficient using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Proficient with Point of Sales and Front of House and Back Office Operations software.

Position Location/Working Conditions/Equipment

• Office Environment

• On-Call

• Outdoors

• Other, please describe: Retail locations

Physical Requirements

• Typically sitting at desk

• Typically standing or walking

• Typically bending, crouching, stooping

• Repetitive wrist, hand, or finger movement

• Occasional lifting (40 lbs.)

Equipment

• Office equipment

• Simple hand tools

• Cash register

• Vehicle