IT Intern

We are seeking a motivated IT Intern to join our dynamic team in the IT department at Wilcox + Flegel. This internship offers hands-on experience in various IT projects such as troubleshooting technical errors and assisting with configurations for IP-based phone systems, new user set-ups, and office relocations. This will be a chance to work alongside experienced professionals in the IT field. If you are passionate about technology and eager to learn, this internship is perfect for you!

This is a temporary position, approximately 3 months duration.

We offer an industry-leading benefits package that includes the following:

• Medical, Dental, Vision, RX, Optional FSA

• Optional Medical Waive Bonus

• Company paid Life Insurance, Short Term & Long-Term Disability, and AD&D

• Paid Time Off

• Paid Holidays

• Working Holiday Pay

• Volunteer Employee Program – get paid to volunteer!

• Wellness Program Incentives

• Recognition & Reward Program

Position Summary:

We are seeking a motivated and detail-oriented IT Intern to support our Information Technology team for the summer. This internship offers hands-on experience in a fast-paced environment, providing technical support to end-users and assisting with various IT infrastructure and system-related tasks. You will gain real-world IT experience in a collaborative, supportive environment and exposure to enterprise-level systems and infrastructure. This is an opportunity to work with experienced IT professionals and to grow your technical skillset. Responsible to role model our Core Values at all times.

Essential Position Functions and Responsibilities:

• Provide first-level support for users experiencing technical issues (hardware, software, or network related).

• Set up computer systems for new hires and replacement users, including imaging and account configuration.

• Perform remote troubleshooting and offer application support across multiple platforms.

• Assist with configuration and support of IP-based phone systems, including new user setups and office relocations.

• Support the maintenance and troubleshooting of multifunction and desktop printers.

• Help users with basic networking issues, including connectivity and access problems.

• Document support tasks and resolutions within the help desk system.

Critical Core Competencies and Skills:

• Strong communication and problem-solving skills.

• Willingness to learn in a dynamic environment and support a wide range of IT tasks.

• Ability to handle multiple priorities and provide excellent customer service.

Minimum Education and Experience:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.

Preferred Education and Experience:

• Experience with Active Directory or Office 365 user management.

• Exposure to remote support tools or helpdesk ticketing systems.

• Familiarity with VoIP systems and basic networking equipment (switches, routers, etc.).

Licenses, Certifications and/or Registrations:

Equipment and Software Requirements:

• Basic understanding of Windows operating systems, networking principles, and Microsoft Office applications.

Position Location/Working Conditions/Equipment

• Office Environment

Physical Requirements

• Typically sitting at desk

• Repetitive wrist, hand or finger movement

Equipment

• Office equipment