Field Service Technician III

We are seeking an experienced mechanical technician to join our Reliability Services team. 

Join our team as a Reliability Services Technician III, where each day brings a new challenge with a variety of tasks ranging from on-site evaluations at customer locations to advanced troubleshooting and repairs. You'll have the opportunity to develop your skills and grow professionally while working alongside a dedicated team to drive continuous improvement and exceed customer expectations.

Curious to learn more about our team? Check out our Guardian Reliability Services website!

This position requires frequent travel between customer and work locations.

Industry-leading benefits package that includes:

Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus
Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

401(k) with generous company match

Paid Vacation Time, 120 hours per year

7 Paid Holidays

Working Holiday Pay

Paid Volunteer Hours

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Boot Reimbursement

Position Summary:

As a Millwright - Reliability Services Technician, you will provide technical support and expertise to our Reliability Services Team. You will be responsible for site visits and evaluation of equipment and lubricant maintenance strategies with a focus on continuous improvement and exceeding our customers' expectations. Responsible to consistently role model our Core Values.

Company Mission:

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision:

We make distribution effortless.

Our Core Values:

• Positively Impacting Others – Create positive energy using empathy and kindness

• Adapt to Change – Embrace, encourage and excel in a changing environment

• Team Environment – Create synergy with common purpose and commitment

• Honest Communication – Communicate to build trust and mutual respect

• Safe and Strong Work Ethic – Consistently producing high quality work in a safe manner

Essential Position Functions and Responsibilities:

• Conducts on-site customer visits.

• Recommends preventive maintenance by identifying and correcting potential issues, removing worn out pieces and lubricating mechanical parts as authorized by customer.

• Conducts inspections for preventative maintenance, including observing lubricant volume levels, filter conditions, flow rates, pressures, ventilation, oil color, temperatures, vibration, unusual noises, or odors, etc.

• Works with Reliability Services Manager to further develop the roles and responsibilities of the technician team for continued growth, development, and profitability.

• Works as a Mentor/Trainer in a role that raises collective knowledge and abilities.

• Reviews and interprets engineering specifications, schematics, and blueprints to determine work procedures.

• Identifies and repairs problematic parts of a machine by running tests, making temporary repairs, or installing new parts.

• Performs lube and fuel filtration as needed. Builds and dismantles pipe flanges, gaskets, hoses, etc.

• Ensures lubricants are compatible with the machine, process fluids and work environment and performs common lubrication tasks.

• Advanced troubleshooting, failure analysis and problem solving of lubrication related equipment failures.

• Contamination control, collection, and disposal of used/waste oil.

• Collects, labels, and ships oil samples followed by communication with the oil analysis laboratory.

• Builds and sustains positive and long-lasting relationships with customers and prospects.

• Strategic technical partner to Reliability Services Sales Engineer and Manager in developing customer plans, recommendations, solutions, and quotes.

• Expedites the resolution of customer problems and complaints utilizing all possible resources.

• Supplies management with verbal and written reports (CRM) on customer needs, problems, interests, competitive activities, and potential for new products and services.

Overall Essential Performance and Behavioral Expectations:

• Consistently act in accordance with and model our Core Values.

• Performs all duties in a safe manner at all times.

• Perform consistent quality work within deadlines with or without direct supervision.

• Interact professionally with other Wilcox + Flegel Team Members, customers and suppliers.

• Work effectively individually and as a team contributor on all assignments.

• Work under pressure and be able to effectively manage stress as needed.

• Be accountable for behavior and achieving or exceeding results.

• Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox + Flegel Team Members and organizations.

• Meet required attendance and punctuality standards established for the position.

• Bring your best each day in the performance of responsibilities and duties.

• Cooperatively and effectively perform other duties as may be assigned.
  

Critical Core Competencies and Skills:

• Act with integrity and model desired leadership and team behaviors.

• Team player with the ability to develop effective relationships within a team and influence others.

• Comfortable interacting with high-level leaders in across functional disciplines.

• Maintains industry knowledge of core industries, current products, and trends.

• Responsible for pursuing continuing education and certificates in industry.

• Operates Reliability equipment safely and to company standards.

• Excellent interpersonal skills as well as verbal and written communication skills.

• Must be highly organized with strong ability to multi-task.

• Able to assess competing demands and determine appropriate direction.

• Proven ability to learn quickly and adapt to changing environments; agile, flexible, and resilient.

• Demonstrated aptitude for problem solving; ability to determine solutions for customers.

• Results oriented and accountable.

• Works independently with minimal supervision.

• Self-motivated, creative thinker.

• Strong Collaboration Skills and Team Player; seeks mutually beneficial wins – for the customer and the company.

• Business Intelligence.

• Strong Analytical and Problem-Solving skills.

• Travel frequently for field service work, with overnight stays up to 50% across multiple states, including occasional nights and weekends as business needs require.

Minimum Education and Experience:

• Proficiency in industrial maintenance such as Industrial Millwright, Welder, Machinist, etc.

• 5 years working with lube related products and/or equipment.

• Associates Degree or combination of relevant experience and education.

• Background in petroleum or relevant industry required.

• Strong mechanical understanding of machines and processes to improve performance through lubrication.

• Knowledge of or interest in lubrication science and types of lubricants utilized and how they are utilized on various types of equipment.

Preferred Education and Experience:

• Bachelor’s Degree or higher is preferred.

• NCCER Certification

• Leadership and Management experience.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• MLA, MLT preferred (or able to obtain within 6 months of hire).

• Unencumbered driver’s license and current auto insurance.

Equipment and Software Requirements:

• Customer Relationship Management (CRM).

• Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Proficiency using virtual collaboration software (Zoom, Microsoft Teams, Monday Board)

Position Location/Working Conditions/Equipment:

• Office Environment

• Customer Locations

• Outdoors

• Warehouse

• Exposure to chemicals

• Dust, dirt, grease or other disagreeable elements

• Equipment Shop

• High noise environment

• Exposure to moving machinery

Physical Requirements:

• Typically standing or walking

• Typically driving a company vehicle

• Typically bending, crouching, and stooping

• Repetitive wrist, hand or finger movement

• Using tools requiring high dexterity

• Occasional lifting (40 lbs.)

Equipment:

• Fuel and/or lube related equipment

• Simple hand tools

• Heavy equipment (forklift, etc.)

• Vehicle