District Manager of Retail Operations

Position Summary:

The District Manager of Retail Operations (District Manager) is responsible for overseeing the successful operations of multiple retail locations within a designated district. This role ensures that all stores achieve company standards in sales, profitable growth, excellence in customer service, brand consistency, team member engagement, retention and development. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

Leadership

• Mission, Vision, Core Values and V/TO Alignment: Communicate the company mission, vision, core values, V/TO and goals effectively to managers and team members, ensuring alignment, understanding and consistent application across the district.
• Team Development: Inspire a positive work environment that encourages innovation and teamwork. Mentor, coach and lead a diverse team of managers and team members, promoting a high-performance culture. Ensure the consistent implementation of regular training and development opportunities to enhance team skills, career growth, engagement and retention.
• Communication: Facilitate clear, consistent communication across all locations to ensure alignment and engagement. Hold regular L10’s and ensure retail leaders use various, effective communication tools to keep the team well informed and in collaboration with the Director of Retail Operations.
• Change Management: Champion change management and initiatives that enhance the overall customer experience, team experience and profitability in retail locations. Manage change initiatives, ensuring effective transitions and movement through the change curve. Support managers to effectively lead their team members in adapting new processes and systems.
• Culture Building: Support Director of Retail Operations and Senior Leadership Team in fostering a positive, inclusive, diverse and collaborative work environment. Role models and promotes Core Values and People Vision to enable a culture of innovation, customer service excellence, accountability, teamwork and successful results.

Management

• Safe Work Environment: Lead and hold managers accountable for ensuring a safe work environment for team members, customers, and vendors. Ensure all assigned locations comply with regulatory and security requirements, safety standards and company policies. Support Director and managers in risk management / risk mitigation consistent with organizational goals. Effectively manages all loss prevention activities, in conjunction with Store Managers, to mitigate and minimize loss and risk management.

• Operational Excellence: Oversee daily and monthly operations to ensure locations meet or exceed sales targets, profitability targets, effectively control expenses and shrink, and consistently adhere to company standards. Work with managers to enhance the customer experiences through excellence in customer service, effective merchandising and promotions, pricing, and highly effective ordering and inventory control management, to drive location sales, and clean, efficient location layouts. Educate managers and provide training of all tools and reports available to them Oversees effective quality assurance programs to maintain high standards consistently across all locations.

• Regular Store Presence: Maintain a consistent presence in locations, working alongside managers to understand their challenges, provide direct support as needed and ensure consistent implementation of company policies, processes and procedures. Regularly interacts with and seeks feedback and input from location team members.
• Brand Management: Ensure consistent deployment and marketing of Flyways and Flipside brand in respective locations. Includes consistent deployment of branded fuel standards as required by respective brand in each location.
• Performance Monitoring: Reviews and improves upon Retail Team key performance indicators (KPI’s) and L10 Scorecard metrics. Monitor location performance and makes data-drive decisions to optimize operations. Identifies improvement opportunities and works with managers to consistently implement.

• Resource Allocation: Works with Managers to efficiently allocate resources, including staffing, inventory, and budget to optimize profitability and operational efficiency. Provides input into Retail Team budget and monitors financial performance. Ensures managers have visibility and understanding of respective P&L’s along with levers to improve.

• Technology: Ensures managers and team effectively and consistently utilize approved technology for Retail operations. Effectively leads and manages implementation of company agreed upon technology solutions to streamline operations and enhance customer engagement, loyalty and advocacy.
• Vendor Management: Support building and maintaining strong mutually beneficial relationships with vendors and suppliers, while ensuring continuity of supply chain and timely delivery of quality products to drive profitable sales growth.

Accountability

• Core Values: Ensure managers and team members consistently role model company Core Values. Ensure managers lead by example with their teams, customers, cross-functional teams, and with internal and external stakeholders.

• People Operations: Implement and maintain cadence of regular 121’s and quarterly conversations with direct reports to drive right person/right seat, retention, engagement, development and individual and team accountability. Partners with Director of Retail Operations, Store Managers and Human Resources Team on workforce planning, effective scheduling, staffing, development, retention and engagement. Maintains awareness of talent and recruiting needs to help Managers ensure a qualified candidate pipeline.
• Issue Resolution: Apply the EOS principles of IDS to address and resolve operational challenges promptly and effectively, ensuring accountability at all levels in the district. Encourage open, respectful discussion of issues and collaborative problem-solving, effectively identifying and addressing process or people issues. Facilitates resolution of escalated issues from customers, team members, vendors, and colleagues in a timely manner.
• Continuous Improvement: Implement culture of continuous improvement. Work with managers and team members to identify areas for improvement and implement changes to that enhance efficiency, customer satisfaction, and profitability. Stays updated on and shares information on local markets, competition, industry trends and innovations, online reviews and advancements in retail technology. Implements customer feedback mechanism and coaches/drives improvements based on data and insights.

We offer an industry-leading benefits package

Full-time benefits include:

Critical Core Competencies and Skills:

• Excellent leadership skills and team management abilities.
• Strong interpersonal, written, and verbal communication skills.
• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.
• Sense of urgency, results-driven and accountability for results – people and operations.
• Effective coach, mentor, advisor to develop high performing managers and teams.
• Collaborative and instills same in others while getting the right things done in the right ways at the right time.
• Change advocate and leader.
• Good working knowledge of current occupational and food safety regulations to ensure compliance.
• Strong financial acumen and budget management skills.
• Ability to make the right, informed decisions in a fast-paced environment.
• Demonstrated success innovating solutions to increase productivity, profitability and engagement.
• Highly organized with strong ability to assess competing demands and prioritize effectively.
• Able to work with little to no direct supervision.
• Required travel to as needed to locations, competitor sites and out of area meetings as needed.
• Flexible and able to work varied shifts and days.

Minimum Education and Experience:

• Bachelor’s degree in business administration, Management, or Retail Management or related field and,

• Proven experience in leadership role within the retail industry, and
• 3-5 years demonstrated successful experience in multi-unit retail management, preferably within the convenience store industry, and /or
• Equivalent combination of education and experience.

Preferred Education and Experience:

• 3+ years demonstrated successful experience in building and managing winning teams.
• Experience managing multi-unit store or district level operations for best-in-class convenience or food retailers.
• Familiarity with Entrepreneurial Operating System (EOS) and its implementation in retail.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• Valid, unencumbered driver’s license required.
• Food handlers permit preferred.

Equipment and Software Requirements:

• Proficiency in Microsoft Office Suite applications.
• Strong knowledge of retail management software and systems. .

Position Location/Working Conditions/Equipment

• Office Environment
• Customer Locations - Frequent travel to assigned locations
• On-Call
• Dust, dirt, grease or other disagreeable elements

Physical Requirements

• Typically sitting at desk
• Typically standing or walking
• Repetitive wrist, hand or finger movement
• Occasional lifting (40 lbs.)

Equipment

• Office equipment
• Simple hand tools
• Cash Register
• Fuel and/or lube related equipment e.g. gas pumps
• Vehicle