Dispatcher

We are looking to add a Dispatcher to our Longview Dispatch team! If you are a detail-oriented individual with a passion for logistics, we want to hear from you. Join our team at Wilcox + Flegel and take your career to new heights.

This position works 4PM-4AM, with a rotating 4 on/4 off schedule which provides a great work life balance!

Position Summary:

In this position you will be responsible for taking delivery orders via email, phone and computer system and dispatching them in order of priority to ensure timely and safe delivery of product. You will also review customer inventory and schedule loads based on prioritizing needs and be responsible for clear and effective communication with drivers, customers, and vendors. You will need to be able to make changes based on needs and communicate those changes to drivers and customers. This position requires being able to troubleshoot issues that arise with deliveries, responding to initial reports of incidents, monitoring pricing at loading points and truck positions in order to make quick decisions to adjust scheduled loads. You will also be monitoring daily allocations and assisting the fleet with Dispatch software to input loads and successfully complete daily deliveries.

This is a fast-paced position with a lot of moving parts with both internal and external customers that may be in a fast paced/stressful environment themselves which may require patience and latitude . You must be able to demonstrate the ability to keep your cool in stressful situations and a high attention to details. Responsible to consistently role model our Core Values.

We offer an industry leading benefits package!

Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long Term Disability, and AD&D401(k) with generous company match

Paid Time Off, 120 hours per year

7 Paid Holidays

Working Holiday Pay

Volunteer Employee Program

Employee Fuel Discount Account

Profit Sharing Program

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Essential Position Functions and Responsibilities:

• Excellent communication skills to ensure drivers understand their instructions.

• Excellent time-management skills and the ability to work in high-pressure situations and fast-paced environments.

• Superior organizational abilities are required.

• Maintains contact with drivers throughout the day.

• Collaborates with management to modify daily routes to accommodate the needs of customers and maintain efficiency.

• Acts as a communication liaison through direct on-board systems provided in the trucks.

• Cultivates strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.

• Monitors and troubleshoot any predicted or real-time route changes or road construction issues and work with drivers to establish new routes for timely and efficient deliveries.

• Enters orders into accounting software.

Critical Core Competencies and Skills:

• Excellent written and oral communication skills.

• Demonstrated aptitude for problem solving; ability to determine solutions for customers.

• High level of organization and follow through.

• Results oriented and able to work both independently and within a team environment.

• Comfortable interacting with high-level leaders across functional disciplines.

• Regular attendance is required.

• Ability and willingness to work overtime/flexible hours as assigned by supervisor.

• Ability to keep all business and operations information confidential.

• Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient.

• Analytical

• Problem Solving

• Customer Service

• Strategic Thinking

• Initiative

Minimum Education and Experience:

• High School Diploma or equivalent required

• 1 - 3 years of general work experience required

Preferred Education and Experience:

• Experience in dispatching or operational logistics preferred

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• NA

Equipment and Software Requirements:

• Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Position Location/Working Conditions/Equipment

Minimum Education and Experience:

• High School Diploma or equivalent required

• 1 - 3 years of general work experience required

Preferred Education and Experience:

• Experience in dispatching or operational logistics preferred

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• NA

Equipment and Software Requirements:

• Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Position Location/Working Conditions/Equipment

• Office Environment

Physical Requirements

• Typically sitting at desk

• Repetitive wrist, hand or finger movement

• Occasional lifting (40 lbs.)

Equipment

• Office equipment